Frequently Asked Questions

  1. What are the delivery times?

    We process your orders within 1 to 2 business days. Sometimes this time can be a little longer depending on traffic, and we apologize in advance. Delivery time is 10 to 15 days.

  2. What are the shipping costs?

    We offer free shipping exclusively within the USA. All other countries may have a shipping cost of EUR 6.90. Some additional charges may apply, but so far we have not received any complaints from our customers.

  3. Where do they deliver to?

    In principle, we ship worldwide. Some countries may not be able to benefit from our offers and we apologize in advance.

  4. What do I do if my details have been entered in error/changed?

    We would appreciate it if you contact us immediately at the email address livena.contact@gmail.com so that we can change your order in time. If the package has already been sent, unfortunately, we will not be able to make changes.

  5. How can I obtain information about the status of my package?

    We offer a tracking service. Please send your query to livena.contact@gmail.com. Please note that it may take 3-5 days for tracking information to update in the system.

  6. My order was placed more than 25 days ago but has not been delivered. What can I do?

    Your order may take longer than expected. Unfortunately, we do not have full control over the delivery process. Please contact us at livena.contact@gmail.com and we will do our best to resolve the issue.

  7. Do you offer a return policy for products?

    We are convinced of the quality of our products and that is why we have extended your rights from 14 days to 60 days, so there is no risk! The item must be unused, in its original condition, and in its original packaging.

  8. My product has a manufacturing defect and/or is damaged. What can I do?

    We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please a) take a photo or video of the defective or damaged item, b) email it to livena.contact@gmail.com, and c) notify us of your claim. We will then contact you to resolve the situation.

  9. How do I get a refund for products?

    Once we have inspected your return, we will contact you to proceed with the refund. The refund will be made to the payment method used at the time of your payment.

  10. Is online payment secure?

    Yes, data transmission is encrypted so your information remains secure. Your payment is processed by a certified security partner.